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Global Excellence in Service: Our Commitment Knows No Bounds
The HAHN Automation Group stands for comprehensive full service and individual support. From consulting and implementation to the expansion, relocation and recommissioning–we are available for you around the clock and are always at your side as a competent contact and helper on site
Our highly qualified service specialists work both locally and globally to ensure that your systems are running optimally at all times so that you can concentrate on your core business.
Customer Service–Global Presence, Local Contact
Ticket System: Worldwide, Effective and Time Zone Independent
Fast, simple and transparent–our customer service is available around the clock. With our global ticket system, we ensure that your inquiries are processed quickly.
Global email address: service(at)hahnautomation.group
24/7 Customer Service Hotline
Benefit from our worldwide HAHN Customer Service, which is also available around the clock via hotline.
Service Documents
Customer Service
Repair Service
A repair is due and you need quick help? With our globally networked service team, we can be at your site quickly – either personally or virtually. Our highly skilled service specialists consistently deliver efficient and swift solutions for every challenge – count on their expertise.
Maintenance & Inspections
From thorough visual inspections to preventive maintenance work and repairs, our expert team is here to guide you. Collaborate with us to tailor a personalized service package ensuring optimal system performance and availability.
We offer
- Visual inspection and diagnosis via various platforms and access points
- Service agreements individually tailored to your needs
- Detailed advice and recommendations for optimal production results
Enhance Your Automation Systems: Retrofitting and Expansion for Peak Performance
Are you considering upgrading your existing automation systems or expanding them to incorporate the latest advancements? Let us collaborate with you to craft tailored solution concepts aligned with your unique requirements.
We provide comprehensive solutions for upgrading and expanding your systems. Our services span mechanical, electronic, and digital upgrades, aimed at boosting system performance and adapting them to evolving needs. Through our digital approach, we not only ensure your systems stay current but also future-proof them for upcoming technologies. By implementing EVE Connect, we facilitate seamless digitalization of your existing facilities, leading to improved data analysis, enhanced line performance, and optimized line availability. Reach out to us today to explore how we can optimize your plants and enhance your competitiveness.
Relocations
Whether it's an internal move, local, or global relocation, count on us as your reliable partner for a seamless and successful transition. With our Relocation+ Service, you receive more than just relocation assistance. Our experienced automation experts will support you in retrofitting and recommissioning your systems at their new location. From planning to implementation, we are at your side to ensure that your systems are not only transported safely, but also optimally adapted and recommissioned. Rely on our expertise and commitment to your success.
Contact our Service Center or use our global ticket system to learn more about our Relocation+ Services and turn your relocation plans into reality.
Additional Services
Technical Customer Support Hotline
Our seasoned remote support experts are ready to assist you based on your service level agreement. Tailor your support experience by selecting from various levels to meet your specific needs:
- Customized support for your production's unique requirements
- Defined response times for prompt assistance
- High availability service option
Quality Spare Parts
Whether spare parts from our own or third-party production, the HAHN Automation Group ensures the fastest possible procurement, delivery and installation of spare parts – naturally in OEM quality. We offer the all-round carefree package from the original manufacturer:
- Clear and comprehensible spare parts documentation
- Recommended spare and wear parts from the start of production
- Individual stock recommendations and planning of your spare parts inventory
- From short response times to express deliveries
Technical Documentation & QM Management
With our experienced technical writers, we not only create the necessary documentation in accordance with the Machinery Directive 2006/42/EC, but also offer documentation according to your specific requirements. We are also certified according to:
- DIN ISO 9001 & 14001
HAHN Academy: We Share Our Experience & Expertise.
We work with you to develop individual training courses tailored to your needs. Contact us and we will find the optimal concept for your requirements. We are also happy to conduct the training the training at your premises or online with your team.
Our modular, individual and flexible training concept:
- Basic training with cross-manufacturer market overview
- Extended line training according to the installed technologies and systems
- Classic line training according to material flow
- Tailored refresher courses for operating and maintenance staff
Benefit from our worldwide HAHN Customer Service, which is available to you around the clock.
Europe
Rheinböllen, DE
HAHN Automation Group GmbH
Liebshausener Straße 3
55494 Rheinböllen | Germany
Hotline: +49 6764 90 22 999
Business hours: 7:30 am - 4:30 pm (CET)
Engen, DE
HAHN Automation Group Engen GmbH
Richard-Stocker-Str. 12
78234 Engen | Germany
Hotline: +49 7733 946411
+49 151 17453015
Business hours: 8:00 am - 8:00 pm (CET)
Diepenau, DE
HAHN Automation Group Diepenau GmbH
Gewerbegebiet Lavelsloh
Hinter der Bahn 15
31603 Diepenau | Germany
Hotline: +49 5775 949127
After business hours: +49 174 1736580
Business hours: 7:00 am - 4:30 pm (CET)
Kremsmünster, AT
HAHN Automation Group Austria GmbH
Pochendorf 67
4550 Kremsmünster | Austria
Hotline: +43 7583 5555 500
Business hours:
Mon-Thur: 7:00 am - 3:45 pm (CET)
Fri: 7:00 am - 12:30 pm (CET)
Úvaly, CZ
HAHN Automation Group Czech Republic, s.r.o.
Klostermannova 1000
250 82 Úvaly | Czech Republic
Hotline: +42 0228 880 562
Business hours: 7:30 am - 4:30 pm (CET)
Sveta Nedelja, HR
HAHN Automation, d.o.o.
Dr. Franje Tuđmana 14A
10431 Brezje
Sveta Nedelja | Croatia
Hotline: +49 6764 90 22 999
Business hours: 7:00 am - 3:30 pm (CET)
Kelmis, BE
HAHN Automation Group Belgium SRL
Hochheid 1
4728 Kelmis | Belgium
Hotline: +32 87 480 268
Business hours: 8:30 am - 5:00 pm (CET)
USA & Mexico
Hebron, US
HAHN Automation, Inc.
3012 Kustom Drive
Hebron, KY 41048 | USA
Hotline: +1 859 283-1820
Business hours: 8:00 am - 5:00 pm (EDT)
Miamisburg, US
HAHN Automation Group US, Inc.
10909 Industry Lane
Miamisburg, OH 45342 | USA
Hotline: +1 937-350-3995
Business hours: 8:00 am - 5:00 pm (EDT)
Querétaro, MX
HAHN Automation S. de R.L. de CV
Carretera Estatal 500,
El Paraiso – Chichimequillas
No. 38700, Delegación
Santa Rosa Jauregui
C.P. 76220 Querétaro | México
Hotlines: +52 442 186 0423
Business hours: 7:30 am - 5:00 pm (CST)
Asia
Kunshan, CN
HAHN Automation (Kunshan) Co. Ltd.
No. 1367, Juxiang Road, Zhangpu Town
Kunshan City, Jiangsu Province 215321 | China
Hotline: +86 18994433808
Business hours: 8:30 am - 6:30 pm (CST)
Contact Us
Are you ready to discuss your next project? Let our experts answer any questions you may have. Please use the contact form, and we will get back to you as soon as possible.